Booking policy
- All transfer and tour bookings must be confirmed in advance through our website, email, phone, or direct communication.
- Guests are required to provide accurate arrival and departure information, including flight numbers, ferry details, hotel names, and contact information.
- Reservations are subject to vehicle availability, especially during the high tourist season in Santorini.
- For weddings, events, and large group transportation, early booking is highly recommended to ensure availability and proper organization.
Payment policies
- Payment methods may include cash, credit/debit card, bank transfer, or online payment depending on the service booked.
- Some services, including wedding transfers, VIP transportation, and customized tours, may require a deposit or full prepayment to confirm the reservation.
- Prices include private transportation, professional driver service, fuel costs, and applicable local taxes unless otherwise stated.
Cancellation Policy
- ancellations made more than 48 hours before the scheduled transfer or tour are eligible for a full refund.
- Cancellations made within 24 to 48 hours before the service may be subject to partial cancellation fees.
- Cancellations made less than 24 hours before the scheduled service or no-shows are non-refundable.
- For weddings, private events, and large group bookings, special cancellation terms may apply depending on the size and nature of the reservation.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Delays & Waiting Time
- We monitor flight and ferry schedules to accommodate delays whenever possible.
- Complimentary waiting time is included for airport and port pickups.
- In case of significant delays or changes, guests should contact us immediately to update their reservation details.
Changes to Reservations
- Reservation changes are subject to availability.
- We will do our best to accommodate modifications regarding pickup times, locations, or passenger numbers whenever possible.
Force Majeure
- The company is not responsible for delays, cancellations, or service interruptions caused by extreme weather conditions, strikes, natural disasters, traffic restrictions, or circumstances beyond our control.
Customer Responsibility
- Guests are responsible for providing correct booking information and arriving on time at the agreed pickup location.
- Any damage caused to the vehicle by passengers may result in additional charges.
We are dedicated to offering safe, comfortable, punctual, and high-quality transportation services in Santorini with professionalism and authentic Greek hospitality. Our goal is to ensure every guest enjoys a smooth and stress-free travel experience on the island.
